Answer at nine at night, in your own words.
It replies to the common questions using your actual price list and policies, and hands over to a person the moment it is out of its depth.
Grounded on your documents, not on guesswork
A round-the-clock responder grounded on your own documents, so the after-hours enquiry gets a real answer instead of a holding message.
What happens without it
What you actually get
An answer beats an acknowledgement, and a wrong answer is worse than either.
It answers from your documents
Your price list, your timings, your policies. Not a general model guessing at your business.
It admits what it does not know
When the answer is not in your documents it says so and hands over, rather than inventing one.
A person always takes over
It holds the conversation until somebody is available, and the whole thread is on the record.
How it works
Upload your documents
Price list, FAQs, policies, timings. Whatever you already answer from.
Set the boundaries
What it may answer, what it must escalate, and when.
Read the first week
Every conversation is on the record, so you can check its work.
Where this stops
It is only as accurate as the documents you give it, and an out-of-date price list will produce confidently wrong answers. Review what it says for the first week rather than switching it on and walking away. For regulated advice, in health or finance, do not use it at all.
Questions people ask
Where does it get its answers?
From documents you upload. If something is not in them, it says so instead of guessing.
Can it take over completely?
It should not. Use it to answer the common questions and to hold a conversation until a person is free.
What if it gets something wrong?
Every conversation is on the record for you to review, and you can restrict what it is allowed to answer.
Does it work on every channel?
Bring your channel mix to the call and we will tell you exactly where it is live today.
Works with
Give it your price list and ask it something hard
Bring the document you answer from and the question you get asked most. You will know within ten minutes whether it is good enough.